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BBC Health News

Millions 'missing out' on NHS dentistry20 Nov 2019 00:53Patients are being turned away, stuck on waiting lists and put off by cost, BBC analysis suggests.
Sepsis digital alert 'led to faster treatment with antibiotics'20 Nov 2019 14:06The system sends a pop-up warning to nurses when they enter patient readings into health records.
More families come forward in Shropshire maternity inquiry20 Nov 2019 14:54Campaigners say 25 new cases have emerged since the leak of a report into maternity care in Shropshire.
Old age: Why 70 may be the new 6519 Nov 2019 15:01Experts say health and life expectancy gains mean it is time to rethink how we measure and define being elderly.
Health secretary issues apology over child deaths in Glasgow hospital20 Nov 2019 15:29Jeane Freeman expressed her "deepest sympathies" to the families of two children who died in a Glasgow hospital.
Vegan sues Burger King for cooking Impossible Whopper on meat grill20 Nov 2019 10:24An Impossible Foods spokeswoman says vegans should ask for the burger to be cooked in a microwave.

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Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

Patient Advice and Liaison Service (PALS)

If you would prefer not to talk directly to someone involved in your care you can contact the PALS team. They act independently when handling queries or concerns raised with them, they can effectively liaise with Trust staff, on your behalf.

PALS Team email: scwcsu.palscomplaints@nhs.net