Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

Patient Advice and Liaison Service (PALS)

If you would prefer not to talk directly to someone involved in your care you can contact the PALS team.  They act independently when handling queries or concerns raised with them, they can effectively liaise with Trust staff, on your behalf.

PALS Team email: scwcsu.palscomplaints@nhs.net

 

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