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Online Consultations

Due to the high volume of calls we receive, we would encourage our patients to use our online consultation Engage Consult


We ask that patients DO NOT just turn up to the surgery.

All patients need to telephone the surgery for advice.

The surgery now has two zones - Red Zone and Green Zone

If patients are asked to attend the surgery via the Red Zone they must follow the instructions below:

  1. To attend alone where possible (one carer maximum).
  2. To ring the buzzer on the intercom system (linked to reception) when arrived at Red Zone.
  3. Leave any baby buggies in the designated place outside the practice.
  4. Reception will instruct patient via intercom to enter a designated isolation room, wash hands and put on a mask and wait for the Health care professional to attend for the consultation.
  5. Patients are asked to use the toilet at home prior to appointment.

If patients are asked to attend the surgery via the Green Zone for an appointment:

Patients use the intercom system at Green Zone to let Reception know they have arrived.

Reception screen for covid-19 symptoms - 

  1. Do you currently have a cough or fever?
  2. Are you self-isolating due to a family member having had these symptoms?

If the answer is NO to the above you will be invited in for a routine appointment.

If the answer is YES, you  will be asked to return home and they will be called by a healthcare professional to advise on the appropriate next steps.

Help us to keep the NHS Safe.

Due to the current Covid-19 restrictions we are unable to offer our usual walk in clinics for the Influenza Clinics’ this year.
Therefore we will be sending invitations to advise when to come to the surgery with an allocated date and time to attend the surgery.


Welcome to Harold Road Surgery

We're still open! We've changed how we wokr to ensure that you're still able to access your local services and stay healthy at this time. We'll be delivering all of our support services in a safe way, with guidance and sessions being provided via telephone, Skype, Zoom and Facebook. Our Stop Smoking services are still posting our NRT to clients who need them. We also have some great online exercise support coming soon. You can still refer yourself into our services by visiting our website or giving us a call on 01323 404600 to find out more.

Coronavirus Self-Isolate when alerted.  If you're told you have been exposed to an infected person you must self-isolate for 14 days.  Pay your part.  Protect your freinds and family. or call 119.  Stay alert, control the virus, save lives 

Click here for online consultations with the surgery.  Use our Online Consultation System to let us know about your medical problem - and also to ask our admin team a question.  You can expect a prompt response if you contact us during our Same Day Service Hours.  Engage Consult

If you would like more information about how to use this service, please click the links below to view our helpful guides.

Patient Guide No 1: How to sign up for online consultations with engage consult (PDF, 416KB)

Patient Guide No 2: How to send an online message to your GP Practice (PDF, 380KB)

Need to see a GP or nurse in the evening or at the weekend? Appointments are now available and can be booked by your normal GP practice. Ask our reception team for more details

Here to answer your breastfeeding questions, 24/7. Search Start 4 Life to see akk the support on offer

Change for life. Make a swap when you next shop! Search change4Life. Download the Food Scanner app. Look out for the Good Choice badge.

We are reviewing how some medicines and items may be prescribed in the future. We want to hear your views. Click here to take out survey

How are you? Click here to take the health quiz. Because there's only one you.

Military Veterans

Are you Ex Armed Forces?

Please let the Surgery know so that we can attach this information to your medical notes.

All veterans are entitled to priority access to NHS hospital care for any condition as long as it's related to their service.

Contact Details

Harold Road Surgery

164 Harold Road, Hastings, Sussex, TN35 5NH

Telephone: 01424 720878
Fax: 01424 719525
Appointments: 8.30am - 5.00pm  01424 437962
Emergencies: 01424 720878
Enquiries: 8.30am - 6.30pm 01424 720878

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This website has been designed to inform you how to make the most of the many services we provide at the surgery. A few moments spent familiarising yourself with this information will help us to give you the best service we can. We trust that you will find it helpful and informative.



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The Practice

There has been a doctor’s practice here since the 1920s, but it became a four-doctor group in 1986 and more recently a six-doctor group. The practice is constantly changing and developing to provide our patients with the most up-to-date care in the National Health Service. We have an internal telephone exchange and we are fully computerised.

Our staff of 10 receptionists, a team of practice nurses, a nurse practitioner, a team of dispensers and a practice manager, are there to help you.

Practice News
  • 23Jun 2020

    Community Connectors

    There are times when we all need support to address life’s challenges. When everyday life is affecting someone’s mental health and wellbeing, knowing how to access support available can make a big difference.

    Read More »
  • 31Mar 2020

    Telephone Befriending scheme for people in isolation

    The scheme is to help reduce loneliness in people ‘shielding’ or self isolating and can work both ways as with those with time on their hands becoming a telephone befriender can give them something positive to focus on whilst for those with anxiety, no one to talk to etc it can provide a lifeline of regular calls and signposting to useful support that they may need.

    Read More »
  • 19Feb 2020
Health Conditions A to Z
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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