We are very sorry that we are currently experiencing high levels of staff sickness. We may contact you in the next couple of days to cancel or rearrange your appointment. We are still able to offer urgent appointments and are working hard to keep the disruption to a minimum.
We would appreciate your support at this time and ask that you only call reception to book appointments with our nurses and GPs for urgent queries or health needs.
Due to staff shortages we will be suspending the Engage system this week.
We will review the situation on 01.02.22
COVID-19 & VISITING YOUR GP SURGERY - PLEASE WEAR FACE COVERINGS.
COVID-19 PROTECTIONS ARE STILL IN PLACE lN THlS SURGERY.
In line with current Government guidance patients are required to continue to wear a face covering in all healthcare settings.
Face coverings primarily protect others. So doing so- unless exempt – is key to preventing spread of infection.
CONTINUE TO RESPECT (2M) SOCIAL DISTANCING
TEST AND ISOLATE IF YOU HAVE ANY SYMPTOMS.
If you have symptoms you must get a PCR test as soon as possible & before visiting your GP. Rapid lateral flow tests should not be used to confirm infection.
Wash/Sanitise Hands Regularly
Harold Road Surgery is continuing with the following;
All patients coming to the surgery still need to wear a mask unless exempt, use the hand sanitiser and socially distance. Our staff will continue to wear appropriate PPE.
We have made this decision as patients coming to the surgery are often sick, vulnerable and may be unvaccinated due to medical reasons. We feel that these precautions will help protect everyone.
We also need to minimise the number of our staff catching Covid 19 so a functioning service can be maintained, so these measures are vital.
Our consultations will continue as they have throughout the pandemic and will be offered via phone, video or face to face if clinically appropriate. We also have eConsult.
All calls to the surgery will be triaged by the GP before you are allocated an appointment if necessary
We have all come so far in trying to minimise the impact of Covid 19 and we need to continue to protect our staff and patients.
We would like to take this opportunity to remind people that we have a Zero tolerance policy in place at the surgery. Our staff have been experiencing high levels of physical and verbal abuse. We are aware that people can become upset when they are feeling poorly but abuse towards our staff is not acceptable and will not be tolerated.
Thank you for helping us all to keep safe.
Due to the high volume of calls we receive, we would encourage our patients to use our online consultation Engage Consult
IMPORTANT PATIENT NOTICE - CHANGES TO OUR SERVICE
The surgery is operating a one way system between the hours of 8.30-12.30 and 13.30-16.00
Patients can enter through the original Blue Door and Exit via the new door at reception.
At 16.00 the surgery will return to having a Red Zone and Green Zone
All patients need to telephone the surgery for advice.
The surgery now has two zones - Red Zone and Green Zone
If patients are asked to attend the surgery via the Red Zone they must follow the instructions below:
- To attend alone where possible (one carer maximum).
- To ring the buzzer on the intercom system (linked to reception) when arrived at Red Zone.
- Leave any baby buggies in the designated place outside the practice.
- Reception will instruct patient via intercom to enter a designated isolation room, wash hands and put on a mask and wait for the Health care professional to attend for the consultation.
- Patients are asked to use the toilet at home prior to appointment.
If patients are asked to attend the surgery via the Green Zone for an appointment:
Patients use the intercom system at Green Zone to let Reception know they have arrived.
Reception screen for covid-19 symptoms -
- Do you currently have a cough or fever?
- Are you self-isolating due to a family member having had these symptoms?
If the answer is NO to the above you will be invited in for a routine appointment.
If the answer is YES, you will be asked to return home and they will be called by a healthcare professional to advise on the appropriate next steps.
It is mandatory for all patients to wear mask at the surgery.
If you have any of the following Covid 19 symptom
- Cough or fever
- Self-isolating due to a family member having had these symptom.
DO NOT COME INTO THE SURGERY STAY AT HOME.
Telephone the surgery and you will able to speak to a healthcare professional to advise on the appropriate next steps .
Help us to keep the NHS Safe.
Text from above image:
Face – has their face fallen on one side? Can they smile?
Arms – can they raise both arms and keep them there?
Speech – is their speech slurred?
Time to call 999 if you see any single one of these signs
When stroke strikes act FAST
If you would like more information about how to use this service, please click the links below to view our helpful guides.
Patient Guide No 1: How to sign up for online consultations with engage consult (PDF, 416KB)
Patient Guide No 2: How to send an online message to your GP Practice (PDF, 380KB)
Are you Ex Armed Forces?
Please let the Surgery know so that we can attach this information to your medical notes.
All veterans are entitled to priority access to NHS hospital care for any condition as long as it's related to their service.
Harold Road Surgery
164 Harold Road, Hastings, Sussex, TN35 5NH
Telephone: 01424 720878
Appointments: 8.30am - 5.00pm 01424 437962
Emergencies: 01424 720878
Enquiries: 8.30am - 6.30pm 01424 720878
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Friends & Family Test
We would be grateful if you would complete this survey about your general practice. Feedback from this survey will let us see how we are doing.
There has been a doctor’s practice here since the 1920s, but it became a four-doctor group in 1986 and more recently a six-doctor group. The practice is constantly changing and developing to provide our patients with the most up-to-date care in the National Health Service. We have an internal telephone exchange and we are fully computerised.
Our staff of receptionists, practice nurses, a nurse practitioner, dispensers and a practice manager, are here to help you.